Not buyin any of it
Overall Rating: 4.6 out of 5  |  Write your own review.

“great place, nice beach”

Review by rgarzamarcos from mexico
Nov 20, 2007
Rated 4 out of 5 -

I was really worried about all the reviews y read here in tripadvisor about the noisy constructions on the side, but finally took the risk and booked it anyway. the noise is there but it is much much lower than i thought, if you turn in the ceiling fan it is much noisier than the works, so it was perfect for our honeymoon, the pool in our patio is amazing.
definitely would recommend it.

“A Magnificent Place to stay in Phuket !”

Review by VincentOne from Zurich
Nov 17, 2007
Rated 5 out of 5 -

We've just returned from 2 weeks at the Twin Palms and enjoyed every single day there. It's a beautiful hideaway and staying in the Twin Palms makes other luxury hotels easily look outdated - have a look at the photos for an impression how beautiful this hotel is. The architect has done a great job designing such a beautiful place where everything feels right and its serenity makes it a great place to relax. Small extras made our stay even more enjoyable; a welcome drink at arrival, ev Read more...ery day a few mini-chocolates in the room, daily new ice cubes for the cooler, a daily international newspaper, complimentary fresh fruits wrapped in banana leaf served at the beach and last but not least very friendly and helpful staff --allthough all staff understood English well, some spoke with a local accent that made it not always easy to understand.
The breakfast buffet in particular is a real treat with a.o. French cheeses, Tasmanian smoked salmon, bircher-muesli, fresh pastries and daily freshly baked breads (imagine eating croissants and Danish pastries in the tropics), a great choice of fresh fruit juices and fruits, and of course the common English breakfast elements (eggs & bacon etc) were available as well. The restaurant ("Oriental Spoon") serves great food. Price level is reasonable, except perhaps for the fruit shakes in the Catch Beach Club, at 200 THB about 4 times the price of the fruit shakes next door on the beach. The construction noise referred to in other reviews turned out to be not disturbing at all - and we have quite "sensitive ears" to noise levels.
For wine tasters: Twin Palms has one of the best restaurant wine lists in the world - according to the Wine Spectator magazine which awarded the hotel in 2007. They have a truly impressive choice of wines and a beautiful wine room, which come at steep prices though. If we think really-really hard there are only 2 very small improvement points we can imagine; 1) the cocktails were good but the ones we tried tasted a bit similar; and 2) the limited selection of wines-by-the glass (3, of which 2 Australian).
In summary - a stay in Twin Palms is a real privilege that we would recommend to any of our best friends and family, and when we come to Phuket we will certainly go back to Twin Palms for a great relaxing experience in a beautiful setting. Collapse

“Fantastic hideaway!”

Review by Travelling_Pug from Singapore
Nov 08, 2007
Rated 5 out of 5 -

I was at Twinpalms with my partner some time in June this year, and that was after reading reviews of this delightful place. I've been to several hotels in Phuket now and I have to say though that Twinpalms is fantastic in terms of spending some private time with your loved one or just simply getting away from the hustle and bustle of life (or patong town for that matter). While patong bursts to the seams with hotels and peddlers and speakers blaring the latest muay thai match, Twinpalms is Read more... calm and soothing, and is quite a balm for the soul.

We took into consideration the construction works in the surrounding areas, and we actually requested for a room as far away as possible from the noise when we made our online reservations. I was pleasantly surprised then when they actually did fulfill our request. Although we did hear the drilling work, it was very distant and muted and hardly bothered us at all.

The rooms are clean and well-appointed and look out onto the pool which serves as the "centrepiece" of the resort. Some rooms actually walk out into the pool; ours had a spot of garden. The whole ambience was lovely and modern, the bathrooms are sizeable, and each room has a patio for lounging. The staff were friendly and attended to all our needs. The resort has a spa which is fuss-free but has one of the best Thai massages ever. Don't miss out on that if you can! The resort does not look out to the beach; rather, one has to cut through a small field to get to it, which is in itself quite an experience. The path to the beach is lit with torches and massive lanterns hanging from the boughs of the trees. A bit like a fairy tale if I may say so.

The resort has its own private area on the beach itself, with a restaurant there serving beachside barbeque at night, a perfect spot for winding down with drinks and listening to surf and live music. They have their own sun loungers, towels and umbrellas, and thankfully you can even use the restaurant's loo and not the dodgy-looking public one next door.

We didn't stay long enough to eat at the resort's restaurants but we did have a look at the wine room, and it is pretty impressive. However, i must say that if you do decide to venture out for some really good Thai food, the nearby restaurant Silk at Surin Plaza is a must! Great Thai food in a really cool ambience. We absolutely loved it! It is quiet and classy, and easily one of the best Thai restaurants I've been to. And since it is near Twinpalms, the restaurant actually arranges for complimentary pick-up to and from the resort. Also just down the road from the resort is a tiny cafe which whips up good brunch at decent prices.

All in all, a really great hideaway to get away from it all! Would definitely consider going back next time. Collapse

“Twinpalms is great!”

Review by choppydog from Warwick
Nov 02, 2007
Rated 5 out of 5 -

We spent 7 days at Twinpalms 3rd - 10th October, 2007 and had a great time. The construction did not bother us at all - we had a room at the back - not on the sides- no construction directly near us. The staff are extremely friendly and all services offered were tops. The beach club is also great and we found we would spend half a day at the club and then the afternoon by the pool. Great value, excellent rooms and everything you need is close by. It is only 20 minutes or so to Patong - if you really need to go there! Spa is also very good. We are by no means hard of hearing but quite simply did not experience any disturbance from the building nearby. We took advantage of the hotels transfers which are competitve with the local taxis but nicer. Surin Beach has a small community feel to it - so if you need bright lights & action it is not really for you. We will definitely return.

“z. Zt. nicht zu empfehlen wegen Bauarbeiten”

Review by katrin1234 from Chemnitz
Oct 23, 2007
Rated 4 out of 5 -

Wir waren Mitte Oktober im Twinpalms mit unserer 19-jährigen Tochter. Unsere 1-Bedroom-Suite war fantastisch mit riesiger Terrasse und das Hotel ist beeindruckend schön. Leider gibt es z.Zt. beidseitig vom Hotel direkt im Nachbargrundstück und auch am Hotelstrand Bauarbeiten und während unseres Aufenthaltes war der Lärm von früh 7.00 Uhr bis abends. Die Bauarbeiten sollen angeblich bis Ende Dezember abgeschlossen sein, was aber nicht zu schaffen ist, da die Rohbauten noch nicht mal fertig sind. Trotzdem war das Hotel ausgebucht und es gibt wohl auch keinen Preisnachlass wegen dem Baulärm.
Die Hotelstrandanlage ist sehr schön, der Strand ziemlich voll. Aber das ist ja fast überall so auf Phuket.
Auf jeden Fall sollte man das Seafood-Buffet am Freitagabend in der Strandbar im Voraus buchen, es ist wirklich sehr gut. In der Strandbar gibt es jeden Abend Livemusik, leider war sie sehr wenig während unseres Aufenthaltes besucht.

“Very loud construction work at Twin Palms Phuket”

Review by SeanThompson from Singapore
Oct 21, 2007
Rated 1 out of 5 -

Agree with the previous review. There is heavy construction work being carried out on both sides of the hotel - one side by the hotel itself and on the other a new development has just started. You cannot hear yourself by the swimming pool and the noise intrudes into the rooms. The work continues seven days a week.
I would advise that you only stay here when construction has finished and management will confirm in writing that it has. From what I saw, this might be up to a year from now.

“A Balanced Appraisal”

Review by bluetoothHongKong from Hong Kong
Oct 12, 2007
Rated 4 out of 5 -

The Twin Palms is a great resort for the price. Currently, however, there is construction on new resorts on BOTH of the neighboring plots of land. The drilling started at 7am (well, on sunday they waited til 8am) and went til after sundown. They said it will be finished buy the end of 2007.. dont hold your breath though,, seems like theres a lot of work to do)

Went with my wife for a 3 day weekend, and on the positive side, the pool area is great, the rooms are spacious and well appointed, an Read more...d there are 4 computers for free net access. The concierge is able to book whatever you want to do, and charge it to your room, so that you can limit the amount of credit card transactions that you make in Thailand (apparently an issue due to high fraud incidence). The TP is not right on a beach, but its a 3 minute walk, and they have a really nice Beach Club restaurant that is open til around midnight, and when we were there had a live Aussie singer songwriter that performed nightly.

We walked around to check out the Chedi and the Amanpuri, and while they are probably slightly better, the difference in price is way way more. Twin Palms is much better value, and its almost the same standard as the other resorts. Collapse

“Very nice”

Review by wells67 from Adelaide, Australia
Sep 30, 2007
Rated 4 out of 5 -

Booked a deluxe palm room via Lovely large room with great bathroom. The grounds are gorgeous and the pool area is simply stunning. Breakfast was wonderful. Staff attentive and friendly. Nice beach a short walk from hotel with beach club and sun lounges reserved for hotel guests.
There is a lot of contruction going on around the Twin Palms at the moment so there was constant noise all day, everyday. This didn't bother us too much (still managed to fall asleep by the pool) but I can see that it would be of great concern to some people.

“Amazing hotel, great for hideaway”

Review by MMcG from Glasgow
Sep 18, 2007
Rated 5 out of 5 -

We stayed at Twinpalms for our honeymoon for 7days. We took the hotel's limosine (i.e. hotel luxury saloon car) from the airport to the hotel, approximately 25mins drive. Upon arrival (at midnight), we were welcomed with cold, lemongrass/mint refreshing towel and a cold drink. As honeymooner, we were offered free sparkling wine (but we turned it down as we were too tired for the alcohol). We took the luxury palm room, the room is spacious with a big bathtub and a spacious shower as well (bo Read fits two of us in). The superking size bed is definitely a bonus with fantastic plasma tv and dvd player (can borrow dvd from reception for free).

We love the patio with the venetian-ish blind door. On a few rainy days, we just lied on the generous size patio sofa, turned on the ceiling fan, read a book and fell asleep. It's amazing to watch people walking by and/or watch the rain while still have your own privacy (or fell asleep without feeling embarrassed!).

My husband loves the pool (not too sure about the chlorinated saltwater). Beautifully decorated, and was never crowded. Oh, the restaurant by the pool serves excellent food, loves the phad thai, club sandwich and definitely the sticky rices with mango.

The breakfast has an amazing selection from east to west (stir-fried to continental breakfast) and serve till relatively late, 11am. So we usually have a late breakfast and that ll do us till dinner.

In the evening, about 6:30pm, they will turn your bed down and leave some chocolates on your bed. Small things like these add a nice touch to your stay in Twinpalms.

We didn't really go to the beach, so can't really comment on that. The construction was still going on, but it didn't really bother us that much. But we would imagine the place would be very quiet without those construction. Oh, and you do hear frog, crickets and lizard noise in the evening and/or after the rain. I find them soothing.

There is a moneychanger almost next to the hotel, small groceries shops around the hotel (great for snacks, water and drinks), the restaurant Silk is definitely a must to visit, and do try their sticky rice with mango, it's a heavenly pudding. Patong beach is great for shopping, drinks, foods (Savoy is amazing for seafood) and people-watching. The hotel offers transport to and fro from hotel to patong (leaves at 6:30pm and back at 10:30pm) at a rate of 350baht per person. And their so-called 'bus' is a luxury, spacious people carrier instead of a normal van/bus. So it's definitely worthwhile, and it's still cheaper than taxi.

We will definitely go back to this hotel, it is really amazing and great for hideaway. If you are into spa, there is a great selection of them, but can be quite expensive compare to outside prices.

I would say this is a 4.5 star hotel, the staff are friendly and the place is brilliant. Collapse

“Beautiful Twinpalms”

Review by RivaBlue from Melbourne, Australia
Sep 06, 2007
Rated 5 out of 5 -

Ok, this is a long review but I agree with another reviewer, there is no point writing, “great resort, will be back............."

I have just returned from 9 nights at the Twinpalms and it’s incredibly difficult to fault anything about this place. It is absolutely beautiful. From arriving to the open reception area, everything is very modern and very well designed. We were greeted with a lovely cool drink and everything was relaxing from the start.

First of all, the issue Read more...of construction. It’s not as bad as I thought it was going to be, and with all the other reviews I was quite concerned as to what I was in for. Perhaps in early stages of development it was, but I hardly even noticed it. It does start at 7am and not finish until 9pm, but most of the main construction has been completed so there is not that much noise. I never heard any of the workers yelling out unlike an Australian construction site.

The only main noise that frustrated me was a screaming baby in the room next to me in the middle of the night and children taking over the pool with their inflatable toys. Please do not bring babies and children to this resort unless they can behave!!!! It is targeted towards adults who want to relax. There are plenty of other resorts in the area that cater for babies and children. The parents may think it’s relaxing for them, but it’s not for the other guests. The construction work was quieter than the children.

The staff are incredibly friendly and not rude at all. I can’t believe other reviews have said they are rude. Some of the staff’s English is not great, but they do try their best. Speak slower or word things differently.

We had a lovely young girl help organise all the bookings for our Elephant ride, trips to Phang Nga and Phi Phi, ATV Quad bikes and charge the costs to our room, easy. We just had to wait in reception for our pickup in the mornings.

We stayed in the Grand Palms room which was designed with dark timber, which looked fantastic. It had a sunken bath in the bathroom surrounded by glass windows that looked out onto your own private palm garden, very relaxing. The room was of generous size with large bed and flat screen television. We had our own private balcony with large timber slatted doors that could be opened up or closed for privacy, with a double lounge and single lounge chair. All the rooms surround the amazing swimming pool.

Breakfast was in the Oriental Spoon restaurant and it’s not a huge buffet, but the variety is not bad. It does get a little repetitive but the food quality is very good. We also ate dinner one night in the restaurant and it is a little pricey and probably why it’s empty, but the food fantastic. I can recommend the north eastern grilled chicken…yum.

We used the beach club when the weather improved for us. There are lounges especially for guests and the Catch restaurant is there. The food is incredible and you cannot miss the Friday night BBQ buffet, seafood, salads and roasted meats, dessert was disappointing though. It’s recommended to book for Friday night BBQ when you arrive at the resort, as it’s very popular and I know why. The food was so impressive and would have to be one of the best buffet’s I’ve had. We also ate lunch here many times too. The musical entertainment of an evening was an Australian couple for some reason and was disappointing, and this comment is coming from an Australian, I felt embarrassed. It was boring slow music that should have been more upbeat, they should have used some local singers instead.

We spent much time around the pool and never had any problem in getting a lounge which was so comfortable. We used the poolside bar a few times and staff that work there are so friendly. When they smile you can’t help but smile. The food is great, recommend the Club Sandwich and the Hamburger fantastic, meat so juicy and tasty.

We used the Wellness Spa for a Surin massage as we had a deal of purchase one spa treatment and your partner joins you complimentary. I wouldn’t pay for this otherwise, yes it’s a lovely relaxing atmosphere, but over priced. But the service is welcoming and friendly.

The gym is of a very high standard and shown by how popular it was. It had a great atmosphere with quality equipment, televisions, complimentary water and towel. A great way to start the day.

The last day we were really not ready to leave and my husband is still talking about how good it was and he couldn’t fault anything with this place. We will definitely go back and Surin beach is so quite and peaceful. Collapse
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