Not buyin any of it
Overall Rating: 4.6 out of 5  |  Write your own review.

“Absolutely gorgeous”

Review by bmhnz from Auckland, New Zealand
Sep 30, 2008
Rated 5 out of 5 -

I felt compelled to write this before even leaving this gorgeous Hotel. I had seen a couple of negative reviews about this Hotel and can't help but thinking that those people could not possibly be talking about the same location. We stay in many, many Hotels the world over however there is something truly unique about this property. All the rooms are of the same standard and the Residences are jaw dropping. The food, staff and ambience could not be better. The LUXE guide rates the Catch Beach Club for a reason and it looks to only get better as while we have been here they are making further improvements. This wonderful Hotel is a credit to the hardworking owners vision complemented by his outstanding staff. We will travel back to Phuket to stay here again.

“Twin Palms Feb 08”

Review by SidiLondon from London
Sep 29, 2008
Rated 5 out of 5 -

We were incredibly impressed by Twinpalms. We stayed in one of the Residences. Probably the most luxurious and superly designed hotel "room" that I have ever stayed in - the ground floor is living space, first floor bedroom and bathroom and the third floor is the piece d'resistance with a totally secluded roof top pool. This place would be a first class choice for a honeymoon. We had a superb sound system, a wine fridge full of great wines and champagnes, a kitchen supplied daily Read more...with fresh fruit. A nespresso coffee machine and a humidor of fine cigars. Attention to detail was outstanding. The gym was also excellent. Friends were staying at the Manathai, the Chedi and the Amanpuri and without a moment of hesitation I would recommend Twinpalms as the most hip of the three and with five star service that would be hard to exceed.

The only negative experience was that my husband had a jacket ruined by the dry cleaner. The Manager of the Residence was very apologetic and tried to find a solution but I would not recommend guests use the dry cleaning service. Collapse

“merveilleux séjour”

Review by mundomaria from lille
Sep 29, 2008
Rated 5 out of 5 -

L'ambiance du twinpalms est unique. Dès que vous arrivez dans son grand hall l'alchimie se produit. L'architecture, la déco, le confort, la gentillesse et la discrétion du personnel ne peuvent que vous faire passer un séjour sans faille !
A conseiller en amoureux ! A faire pour se faire plaisir: l'apero soleil couchant proposé par l'hotel: on vient vous chercher en voiture de pdg et on vous amène prendre le mini yacht direction une plage paradisiaque ou on vous sert le champagne.....romantique à souhait !

“noisy renovations”

Review by shannonnz from berlin
Sep 25, 2008
Rated 1 out of 5 -

renovations on beach - some parts closed, dangerous and construction noise everywhere, renovations inside hotel, library, rooms, poolside, very inconvenient for someone planing a "romantic getaway" - no information on website regarding construction - we checked out early & moved to another hotel

“Thoroughly enjoyable”

Review by RodW from Sydney
Sep 18, 2008
Rated 5 out of 5 -

We have just returned from 9 nights at Twin Palms. Our time is in total contrast to a couple of recent reviews who experienced a combination of rudeness and excessive nosie.

Yes there was some renovations in progress however at no time did we experience any inconvenience. At low season renovations and building works are common in hotels. We actually enjoyed the progress being undertaken at the beach club - particularly timber platforms and how the team worked together to construct it. At all Read more...times there were available lounges.

Our time at Twin Plams was wonderful. We have travelled extensively in recent years and will compare future hotels to this one. The location is wonderful for those not wanting the pace of Patong however readily accessible (15 mins) via the many taxi drivers ever so willing to assist. Surin beach is much quieter and offers a variety of eating options for those wanting hotel food all the time.

We ate in the hotel for dinner some nights however did enjoy the meals on the beach at other venues equally (if not more). Our nights always concluded with a drink at the hotel bar which is chic and a great place to meet some really interesting people.

A special mention to the lobby staff who excelled in their willingness to assist.

Overall we had a wonderful experience at this hotel. Collapse

“incredible noise”

Review by perthsurfergirl from Perth
Sep 15, 2008
Rated 5 out of 5 -

outrage - hammering on our wall from 6:00AM, they stopped after calling reception several times, only to restart at 9:00AM. Couldn't enjoy the poolside because of the noise, couldnt enjoy the beach because of some renovations there - they covering the sand with wood, pulling out trees, moving furniture with huge trucks - not a single letter of apology in rooms, no manager available to comment - couldn't wait to leave this hotel and we'll never ever return.

“ongoing constructions”

Review by ichigosan from EU
Sep 09, 2008
Rated 1 out of 5 -

we booked a 7 day stay at twinpalms that was cut short as we had to check out early. the hotel still has some construction, building a new wing and the noise is unbearable. they started jack hammering behind our room 6:00am in the morning for 3 days in a row. the manager we spoke to was aggressive and rude, apparently the genereal manager of the hotel instructed the builders to finish as soon as possible because they are already behind schedule. we were told to leave if we don't like it, did not offer other - maybe less noisy - rooms and as we had to pre-pay for our trip, at first they refused to give us refund. The staff at the hotel is lovely, but their english isn't good enough to deal with complaints, the managers we met were bloody rude and were clearly annoyed by us. our trip was an extremly disappointing experience, we will never return to twinpalms and probably seek further compensations for not only ruining our holidays but even charging for unused stay.

“Una buena opción!”

Review by miriamtgna from tarragona
Sep 09, 2008
Rated 5 out of 5 -

Bueno solo puedo que recomendaros este hotel, la verdad es que está genial. Tiene un buen restaurante en la playa, un piscina ideal y las habitaciones son amplias, modernas y cuidadas. Lo único es que la playa no es una playa de revista pero sinceramente si lo que queréis es un buen hotel y vais hacer excursiones a otras islas phi-phi... creo que es una buena opcion nosotros estuvimos tres días y estuvo genial, cogimos las excursiones en el mismo hotel y estuvieron muy bien. Que lo disfrutéis!

“The perfect getaway!!”

Review by KONSTANTINAAthens from Athens
Sep 07, 2008
Rated 5 out of 5 -

Konstantina, Athens GR

Being experienced traveller and coming from a country with upgraded high standard leisure services I found this hotel one of the best places one can be.
I won't tire with details you can just read other reviews and visit the hotel website - you 'll know just what to expect!!
Just know:
-This is a boutique hotel, far from huge hotel chains or hotels widely booked through opperators, meaning no noice, few children, relaxation, tailor made services, chic pampe Read more...ring and a privacy air (Thank God!!) - so beware what you are looking for!
On practical level:
- They have lower internet fares , so check official hotel website before you book.
- They provide free internet form the library and outdor lobby.
-They have a library where you can borrow books, magazines and DVDs.
You can also book excursions and other activities there. We had the Phi Phi and Phang Nha day tours booked though the hotel at a fare 15% lower than the tour opperator fares (Phuket Adventures).
-Regarding exchange, they charge approx. 100 bhatts per transaction (24 hour service) and you must know ,that upon departure, they can't change bhatts back to your currency.
-For dinning out, try the nearby "Waves" for gourmet cusine, and don't miss "Silk" (they provide transportation), "Lotous" (excellent seafood) and "Baan Rim Paa" (Thai piano restaurant). Averrage dinner cost for two including wine, 2.800 Bhatt.
-If you 're on for jewllery shopping, try only the Gem Gallery Jewllery factory branch near Phuket town (they provide transfer). Prices are not much chaper than Europe's but stones and pearls quality are far better and certified!
-If you have a late departure, hotel provides luggage storage and a changing area with shower facilities FOC!
Excellent! Excellent!
See u there, I'll definetely go back. Collapse

“The best hotel in Phuket”

Review by TiberiusDeus from Dubai
Sep 02, 2008
Rated 5 out of 5 -

Twinpalms is a great hotel that fully matched our expectations of a romantic stay in Phuket. We stayed there in August 2008, and although the rainy season was supposedly in full swing, we only saw rain twice, both times for about 2 hours, during our 7-day stay at Twinpalms. The location of the hotel (Surin beach) is great for those who, like us, wanted to stay away from the packed beaches of Patong. This said, Patong is only a short drive away (about 15 mins), there are great beachfront restaura Read more...nts serving excellent (and cheap!) Thai and international food. The beach itself is a two-minute walk from the hotel. The hotel has a great ambience: it’s the complete opposite of the big chains in that it provides a very cosy atmosphere and personalised service at a level that the big hotels can never hope to match. All rooms are located in small detached buildings with 4 rooms per building on average, all with private access. We stayed in a deluxe double room, which was very spacious, very-well fitted and decorated. The bathroom was great as well, both in terms of its size and the quality of the fittings; unlike many other hotels, the toiletries provided were actually not just useable but quite good. The breakfast was good, but the selection did not change much so became a tad boring by the end of the stay. The hotel spa, while quite expensive, offers a good variety of treatments. A separate note on the staff: without exception, they were all friendly, professional and always willing to help. Overall, my verdict is that this is a wonderful boutique (but affordable) hotel where we will certainly stay again. Collapse
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