Not buyin any of it
Overall Rating: 4.6 out of 5  |  Write your own review.


Review by stefnmick from Sydney, Australia
Oct 29, 2008
Rated 5 out of 5 -

We just came back yesterday from Twinpalms. It was beautiful!! We arrived early but were showed into the open lobby and presented with a lovely flower bracelet and cocktail. Our room wasnt quite ready but they rushed around to accommodate us and we got a room straight away. The staff were so friendly, one of their best assets.
The resort and beachclub were AWSUM. It was open with great gardens and pool. The room was fresh and modern and had an OVERSIZED bed which was heaven. I used the day spa Read more...once- not the cheapest but worth it. We even received a complimentary 15min Jetlag Massage when we arrived which was an added bonus.
The beach is only a 2 min walk across the park where there are about 10 beach restaurants which were really cheap to eat at. Surin Beach was great, a bit choppy in the ocean but quiet. Great place to escape the rat race of Patong but costs a bit to get anywhere else (500baht) so any tour we booked cost more due to the distance. If i was lucky enough to go to Phuket again Twinpalms would definately be the place to go. Collapse

“A truly fantastic resort!!!”

Review by nicandmark from Melbourne
Oct 28, 2008
Rated 5 out of 5 -

We were picked up at the airport by the hotel car and whisked away to the resort. Check in was a pleasant experience - informal yet efficient and professional. We sat on lounges in the beautiful open air lobby and was served a refreshing fruit cocktail (sans vodka) and then shown to our room.

We had booked a Junior Suite on the lagoon - the room was amazing. It was very large and the bedroom/bathroom/dressing area was beautiful. There was really nothing to fault in the room.

The balcony ha Read more...d steps into the lagoon which was a lot of fun as we had other friends staying at the resort in lagoon rooms that we could swim to. The grounds and gardens were well maintained and beautifully designed.

Breakfast at Oriental Spoon was quiet good. As there was a large group of us staying at the hotel we often joined other tables of our friends which meant we didn't always get offered coffee/tea or received a place setting with out asking for it. We thought that it was a little understaffed, and this could have helped with the above. It could have had a little more food on offer as well. Having said that these are only small observations on what is a good restaurant.

The Beach Club is one of the best features of Twin Palms. While the resort is not on the beach, a few minutes walk across a reserve sees you at the Beach Club, which is right on the beach. The staff and décor of the Beach Club were wonderful. The food and beverages were also very good. The pizza's are some of the best I've ever had. There are lots of comfortable lounges and sun lounges to enjoy the surroundings and the beach. We spent a lot of time here eating and drinking and it can all be charged back to your room.

We had a massage and facial at the Palms Spa which is onsite at the resort. It was well priced and a lovely experience.

We had a private dinner in the wine room at oriental spoon. The wine room is a double ceiling height room with wine cellar and views out to the pool and resort grounds. The food was some of the best we had in Thailand and the service was fantastic, we barely noticed them, but our glasses were always full and the plates cleared promptly.

The only major complaint was the Pool Bar. The service and food was a real let down and was not up to the standard that we had everywhere else at Twin Palms. But this did not ruin our experience by any means.

Twin Palms is a truly amazing resort and the value for money is exceptional. If you don't need a beach front room or ocean views, which you pay a big premium for, than this resort has everything you need.

We would definitely stay here again and highly recommend this hotel to everyone. Collapse

“Great Hotel”

Review by LeedsWorldTraveller from Leeds
Oct 26, 2008
Rated 5 out of 5 -

A fantastic hotel, great modern rooms and very friendly welcoming staff.
The only downside is the there is no view, the rooms just look out over the massive pool.
The beach is lovely and the hotel has an excellent section will very comfy loungers, and the staff come round with fresh fruit. The sea can get rough between Aug to Oct though.
The rooms are very modern, large and well equipped. Big LCD TV, surround sound, DVD - with a large DVD libary, Free Internet etc ...
A modern beach hotel, built to big city standards.
I booked through hotel thailand and paid 4,100 per night inc breakfast and tax and got a 3 for 2 deal. Very good value.

“Un réel coup de coeur”

Review by melline from herault
Oct 25, 2008
Rated 5 out of 5 -

Phuket: hôtel twinpalms: "Absolument fantastique!"
Date: 6 juin 2008

J'ai passé six jours mémorables avec mon mari et mon fils de 2 ans et nous avions la "grand deluxe lagoon room "(une chambre magnifique qui correspond en tout point à nos attentes et à ce qu'on voit sur leur site internet)
L'accueil est chaleureux , le personnel irréprochable et attentionné. D'ailleurs, ils avaient même plac&eacut Read more...e; un doudou dans le lit bébé que j'avais réclamé pour mon fils! il en était ravi.
A la nuit tombée, ils viennent vous ouvrir le lit en apportant aussi quelques chocolats, vous réaprovisonnent en glaçons, mettent une lumière d'ambiance et vous changent de nouveau les serviettes de bains si celles-ci sont mouillées...etc...
La piscine était incroyable et les repas excellents et d'ailleurs à ce sujet il ne faut surtout pas oublier d'aller au BBQ sur la plage le vendredi soir au restaurant "le catch club".
Bref, c'est un hôtel que je recommande vivement! Collapse

“Great resort, unfortunately with a commercial beach circus...”

Review by Arturas from Amsterdam, The Netherlands
Oct 18, 2008
Rated 4 out of 5 -

We have stayed in this resort already for a couple of times. This is our 4th stay and it's still one of our favorite stays! We are at the resort while writing this comment.

During the years we've seen how this resort has developed from it's opening days to what it is now. Still love to stay at this place as staff has improved over the years. It's also great to see the same familiar faces still working here. They even recognize you from earlier stays and greet you like a go Read more...od friend.

The only bad thing is that the lovely Surin beach has developed as well. Whereas it used to be a quiet, sandy beach with lots of trees to escape the hot Thai sun. It has now become a commercial circus. The beach has been transformed in a wooden platform with lounge beds and loud music going on all day. Unfortunately a lot of trees were removed so not much shade left. The sound level of the music should be at a background music level, soft and gentle, but someone decided to have the music playing loud. It's really a shame because it's hard to hear the sound of the waves crashing. Another hotel, Alila in Cha-am does a much better job at this. Music there plays at a soft level generating a nice relaxing atmosphere.

All in all we still highly recommend this resort but if you are looking for quiet, relaxing beach experience don't stay at Twinpalms beach club but rent some beach chairs from other local beach vendors.
This is the only reason I am not rating this resort as excellent. Collapse

“Absolutely loved this amazing hotel”

Review by Littlecat2 from London, UK
Oct 13, 2008
Rated 5 out of 5 -

This hotel is fantastic. My partner and I absolutely loved it and were incredibly sad to leave. We were lucky enough to stay here for 10 nights from 3-13 September, and we agreed it was so good it was a real experience of a lifetime. From the moment we arrived – well, even before, if you include the comfortable and efficient limousine transfer from the airport - the service was impeccable. The staff were so friendly and polite, and we got the feeling that nothing we could ask for would be Read more...too much trouble.

We knew we were going to like the look of the hotel from the photos on its website. Well, it was stunning. The pool and garden area which make up the centre of the hotel, around which are the blocks housing the rooms, have been incredibly well designed. The plants and trees everywhere are simply gorgeous, and the pool itself a real delight – we loved swimming round the hotel in the lagoon area. The little touches in this place are so great as well: from the intricately folded lotus flowers you find everywhere to the extremely jolly garage security guard who salutes you when you walk to and from the hotel.

Our room – a deluxe palm room – was great. It was comfortable, clean, smart and attractive in its simple decor, and relaxing. Our visit was during the rainy season (don't underestimate the amount of rain that can mean!) so we appreciated the DVD player in the room and made use of the movies which you can borrow at no charge from the library. I loved the fact we had his and hers basins and tonnes of space for toiletries in the bathroom. We really enjoyed our evening drinks on our quiet, private balcony complete with geckos and lush, tropical foliage.

We were surprised to read complaints about construction noise in other recent reviews. There was a large construction site behind the block our room was in (screened off from view, and on a much lower level), and we can completely honestly say it did not affect us in the slightest. Our awareness of it was limited to occasionally wondering what was being built, and I think one morning at about 9am I heard some very faint banging, which my partner didn’t hear. So it was genuinely not a problem at all. And as for the construction on the beach (which I think looking at one of the most recent reviews appears to have finished) – it was not particularly obtrusive, and there was more than enough space to relax in the hotel’s private area well away from any of the work.

We enjoyed the selection of food available at breakfast – particularly the variety of fresh fruit and juices – and our two evening meals in the Oriental Spoon restaurant were of top quality and good value for money. [We also particularly enjoyed Weaves restaurant in the neighbouring Manathai Hotel – beautiful decor, great food.] A visit to the spa was a real treat – it’s not cheap but the ambience and massages we had were top notch. I loved the poolside beds and chairs (particularly the ones actually in the pool!) , and the private area of the beach with service from the Catch beach club was great. It was private enough to feel exclusive, but not totally cut off from the outside world, and with some cheap Thai massage stations right next to it and traders walking past (but not in an aggressive way - they were not a problem).

The location of the hotel itself is worth commenting on too. It’s very quiet, and we felt so relieved to have chosen somewhere away from the much busier areas of Phuket. Because we visited in the rainy season, it was probably at its quietest, but I can’t imagine it feeling too busy in peak season. The sea was not really suitable for much of a swim during our stay – the tides and currents are extremely strong and it can be extremely dangerous - but again, I think this was probably a symptom of the season, not a problem with our particular beach. It didn't stop us going in, but you do need to be very careful and heed the warnings on the beach. My partner particularly enjoyed spending hours jumping around in the waves on boogie boards supplied by the beach club.

While not a problem with the hotel itself, there was one negative thing worth mentioning - we booked an elephant ride excursion through the hotel, but weren't happy with the excursion provider, as we felt the elephants were not kept in good conditions. We mentioned this on our feedback form to the hotel - it would do well to recommend somewhere else.

A few tips worth mentioning:

* The hotel laundry is, as you would expect, expensive. We used one of the laundries a short walk away in the village (M Laundry?), and got excellent service for a fraction of the price.

* Book in to the Friday night beach barbecue at the Catch club – it’s great value for money with masses of fresh meat and seafood, and decent, free-flowing wine.

* The wine tasting sessions in the special wine room sound like a great idea and we were very tempted, but felt they were too expensive for the wines offered - the same as those served at the beach barbecue.

To finish - I would love to be lucky enough to come back to stay at this wonderful hotel again and cannot recommend it too highly. Collapse

“New Residences are Sensational”

Review by AussieAnge from Melbourne, Australia
Oct 12, 2008
Rated 5 out of 5 -

I am not easily impressed but I was blown away by the new Residences. We had a two bedroom garden residence and two Grand deluxe Palm rooms. Perhaps I should have written two reviews as they were totally different.

Everything in the residence was top quality and very tastefully done. The staff were unreal and nothing was too much trouble. Opening the doors to the outdoor area gave a really large entertaining area. Eight of us were more than comfortable, the sound system and TV were fantastic Read more...including iPod docking station. They even provided the iPod if you did not have your own. The beds were totally comfortable and the linen excellent. It was totally world class and I would recommend it to anyone.

The other rooms however were totally showing their age. Lots of chips and scratches and basically just tired. They had upgraded the TV’s to plasma – but who goes to Phuket to watch TV??

The service in the resort was heaps better than when we were there two years ago.

I really think this resort has improved and with a little tweaking would deserve their 5 star rating.

The breakfast was very good except for the fact they cooked far too much for the number of people so hence much was cold. However they would cook you fresh bacon etc if you asked for it.

They do not have any specials for food, drinks, or spa – even during the green season so expect to pay top prices.

There are no views from this hotel; however it does have probably the best pool I have seen in Phuket. The beach area is very good. Just beware of the undertow as one person was saved while I was eating lunch on the first day. It can be VERY dangerous. Collapse

“All good at Twin-Palms”

Review by shellsbellsAustralia from Australia
Oct 05, 2008
Rated 5 out of 5 -

When we saw some of the reviews of this place on trip advisor they were to say the least a little conflicting. I was worried about the on-going construction comments and therefore emailed the property with any updates. Suffice to say, there was nothing to worry about and my only complaint (on a totally selfish level) was that the Catchclub bar opened on the 3rd October - the day we checked out. I have posted photos for you all as I found tripadvisor to be a great website for such reviews. Ours was a very positive experience and found the staff at the hotel to be overwhelmingly gracious and couldn't do enough. Some small language barriers at times, but hey you're in Thailand! Food was great, breakfast gets a little boring after a while as the same food is served buffet style. Overall, i would highly recommend this place and can't wait to get back there!

“amazing experience”

Review by BRUCIE43 from DUBAI
Oct 05, 2008
Rated 5 out of 5 -

I cannot believe that some reviews of this hotel are so negative.

We were originally booked for a lagoon room but on arrival we were upgraded to the residences. WOW! This was more of a house as opposed to a room. The modern open plan 2 level design gave such a great sense of space, and the private pool/ garden area never felt overlooked. The residences also comes with a host assigned to you throughout your stay. He was very helpful and friendly and would assist you with any requests you may h Read more...ave. Infact all the staff were helpful and friendly throughout!!

We ate at both restraunts and both were of a high standard. I loved the catch bar/restraunt by the beach, gave a real holiday vibe but in more stlyish surroundings than the norm. I would say that with the resort striving to be at the high end of the market they should consider at breakfast all hot food on cook to order. Sometimes bacon, sausage etc were a little on the cold side. Had I been paying full price for residence room then I would be dissapointed with this.

The spa again was of a high standard and the staff were very confident and professional when carrying out treatments. So good I returned!!

The location of the hotel was great for us, far enough away from the busy/noisy crowds but only 15 mins taxi away if you wanted more action. Some other reviews dislike the beach, however I felt the beach was clean with clear water and yes it has strong waves but you were still able to to go into the sea just be careful. Above everything it was peaceful with very few people there (this might have been because it was off season)-Bliss.

What more can I say, I loved this resort and I would go back, but now I have stayed in the residences a standard room wouldnt sufice so I better start saving!!!!! Collapse

“Absolutely Gorgeous. I would definitely return.”

Review by cher_nd from Singapore
Oct 01, 2008
Rated 5 out of 5 -

I stayed at the Twin Palms from the 27 Sep 08 to 1 Oct 08. Seeing those 2 negative reviews, I also feel compelled to write to set the record straight. My stay at the Twin Palms was absolutely perfect and we (my partner and i) are already planning to make a return trip there next year. (And we are not even the resort type of travelers to begin with.)

Besides the usual breath-taking decor and layout of the place which one can see for yourself from the website etc, there are several incidents th Read I have to cite to show what an absolute dream the place was. The Thai people there were helpful to a fault. It was almost as if everyone there can anticipate every single intention and even though there were many other guests around, they never fail to make you feel that you alone are special.

Incident One: At Oriental Spoon restaurant, the partner and I ordered a bottle of red wine. When the bill came, we were charged higher and I was slightly taken aback so naturally I queried. The manager/ management trainee was exceedingly polite and went to check, never once making you feel like you were at fault. In ten minutes, she returned and said that it was a restaurant, they had mistakenly placed a bottle of white wine under the red wine list (my partner and I are not italians and obviously could not tell.). I said that was fine and to charge us what we originally expected to pay. When the bill came, there was no charge for the wine at all and when I asked why, she said it was a restaurant error and guests should not be penalized for it. How's that for service?!!?! It was amazing.

Incident Two: At the Palm Spa which we went nearly every day were 2 lovely ladies tending the spa reception. On the first day, we were served Lemongrass Tea. I remarked that I loved Ginger Tea and to please let me know when they would be serving that during my stay. (Tea variety is apparently served on a rotational basis.) For the rest of my trips to the spa, Ginger Tea never failed to find their way to me. It was so sweet how they remembered what I liked.

Incident Three: I was trying to lounge by the pool on a deck chair but preferred one with an umbrella top. There was none and the lovely Thai waitress told me in apologetic tones that they were all taken. I said it was fine and settled down further elsewhere with my magazines. In 15 minutes or so, she trotted over and said triumphantly that one was just vacated and it was held for me. Just the fact that she remembered and bothered coming all the way to tell me made my day.

Incident Four: I was struggling with my luggage on check out date but was overall managing fine. A Thai chef walked past me, and he is the chef, not the porter. Immediately, he told me to leave what I was doing and carried all our luggage to the concierge. He did not have to. Just that every service staff there seems more than happy to help out of the goodness of their hearts.

If you have to name some shortfalls, there is but just one minor thing. The pathway to their exclusive beach restaurant Catch One is rather dimly lit. On the first night we went, it was hardly lit at all, proving just a tad hazardous. The second night we went, there were lights paving the way to the place so they must have already figured that out but I personally felt it was a little dim.

I just had to illustrate all the wonderful experiences we had. This place is truly a "home away from home" as written in a personally handwritten note I believe they write to all guests who check into the establishment. My partner and I have never felt happier and would surely be back. We love the place and are definite converts.

(Lastly, all those renovation noise talked about in the previous reviews...what renovation noise?!?! The place was tranquil and peaceful; a definite haven.) I cannot even begin to tell everyone how much I adore the place. All I can say is just go and experience it for yourself. Collapse
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